When you shop on Thread Drops, your purchase directly supports an independent artist. We think that's amazing, and we want to ensure you are 100% satisfied – no, absolutely thrilled – with your product once it arrives. If something's not right, we'll make it right. It's our GuaranTee.

Need to exchange for a different size? Need to replace an item that arrived damaged? We’re here to help. Need help before or after your purchase? Our friendly and knowledgeable Support Team is available via email and chat to assist you.

At Thread Drops, we set high standards for the quality of our products and customer experience. If you’re not happy with either, let us make it right. Reach out to us here and we’ll be glad to help.